TORONTO’S BILLY BISHOP AIRPORT AND DETROIT METRO GIVE REACTION TO ASQ SUCCESS

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Reaction to ACI’s 2015 Airport Service Quality (ASQ) awards continues to reach Airport World, with Billy Bishop Toronto City Airport and Detroit Metro among the first North American gateways to give their responses.

Billy Bishop Airport tied for third in the Best Airport in North America Region category, one of only two Canadian airports to make the list along with Ottawa International Airport.

Austin, Detroit, Sacramento and San Antonio were the other airports to tie for third place in the same category in ACI’s annual customer satisfaction survey.

Last year was the first time Billy Bishop Airport participated in the ASQ suevey – considered to be the world’s benchmark measure of airport – and Geoffrey Wilson, CEO of operator PortsToronto, is certainly pleased that the airport did.

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