The introduction of new categories and the results in others being too tight to call means that a record breaking 62 airports have won awards in ACI’s Airport Service Quality (ASQ) customer satisfaction survey for 2015.
New names on the winner’s podium this year include Jaipur in India, which won both the global Best Airport by Size and Best Airport by Size and Region (Asia-Pacific) awards in the 2-5 million passengers per annum category.
While Sochi, Saint Petersburg–Pulkovo and Dublin triumphed in the respective 2-5mppa, 5-15mppa and 15-25mppa categories in the Best by Size and Region section for Europe.
Saint Petersburg–Pulkovo also finished equal top with Moscow Sheremetyevo and Sochi, to complete a clean sweep for Russian airports in the Best Airport in Europe category.
Others gaining top spots for the first time included Grand Rapids in the US, which came out on top in the 2-5mppa group in the Best by Size and Region category for North America while Denpasar (Asia-Pacific), Dammam (Middle East), Istanbul Atatürk (Europe), Kingston–Norman Manley (Latin America-Caribbean), Nairobi (Africa) and Saskatoon (North America) all won Most Improved Airport accolades.
Customer service king, Incheon International Airport, won the Best by Size in the Over 40mppa category and retained its Best in Asia-Pacific title for the eleventh-year running, although this time it had to share the honour with Singapore Changi as the two super hubs couldn’t be separated on the score cards.